We want you to love our products as much as we do. Our friendly warranties ensure you have a fantastic experience while giving you total peace of mind.
The vast majority of items sold by liufeibusiness are covered by the following comprehensive product warranties.
45 Day Money Back Guarantee
1. In the unlikely situation that your product is faulty, you can send it back for a refund within 45 days of receiving it. reimbursement for return shipping is unavailable.
2. If the product works (but you do not wish to retain it) you can also send it back within a 45 day period for a refund. This is subject to a 15% restocking and handling fee ,payable in advance.Reimbursement is unavailable.
Items outside warranty coverage (i.e. older than one year) can still be returned to us for repair. Customers are responsible for the shipping charges both ways. The buyer must pay the reshipping fee to us before the item is authorized for repair.
Note: If the buyer has damaged the item(s) and some components need to be changed, we will charge for the original value of the components. The buyer will also have to pay shipping fees both ways too.
How to Utilize the Return
Only faulty items can be returned under warranty for full monetary compensation.
If your item has an issue, please submit a ticket to our Support Center.
1. Please describe the specific problem with your item in detail, i.e. what happened, how and when?
2. Please tell us what steps you have already taken to resolve the issue.
3. Please give us the specific item code(s) indicated on the outer packaging.
4. Please send us clear photographs of defects/issue(s) taken in good lighting conditions.
PS: Ideally, the photos should be clear and focused, well-lit, and taken at close and medium distance. We will do our very best to assist you once we have received the above information.
Missing Items, Wrong Items or Package Sent
A partial refund is offered for missing or incorrectly shipped items. We can provide a reshipping service in the event of missing or incorrectly shipped accessories, while a partial refund on the item fare is offered in the event of accessories being unavailable for reshipping. Please be sure to open the parcel and check the contents carefully before signing for any package received.
Dead on Arrival (DOA)
Contact us for RMA authorization first; this should be done within 5 days of receiving the item, with the product shipped back via the least expensive method.